If the Asterisk phone system is mission-critical for your business, then you probably are in need of a company that takes solving the IP PABX problems seriously.

We understand that our customers can not wait 2 hours or 4 hours (the time normally quoted by other companies to respond to the issues) for the issues to be resolved.

Most of the time our support is instantaneous. There are a couple of reasons for this:

1. we monitor our customers’ Asterisk PABX 24 x 7 x 365 so that we know of any issues that might occur, before they actually happen.
2. sometimes, there maybe issues that are not related to Asterisk but to the customer’s network; since our expertise and experience is in IT as well as Telephony, we work on such issues remotely and fix them.

We are based in Sydney, Australia and work remotely with customers all over Australia. However, when we need someone onsite, we send out a local Engineer to the site whichever state our customer is in.

We are the only Digium certified firm in Australia. What does that mean for you? It means that any problem you may have with your Asterisk will be resolved. In the unlikely event of us not being able to resolve an issue you may have, Digium will directly work with us to resolve the issue.

If you are looking for a reliable company to keep your Asterisk phone system stable 24 x 7 x 365, then contact us to find out more.

Here are some of the issues that we have helped our customers with in the past:

• AGI Scripting support
• Setting up of Asterisk IP Phone call centre and ensuring the phone availability for all the agents on different shifts
• Setting up of call reporting (using native reports, developing custom Asterisk reports with PHP and getting the reports through third party tools)
• Helping change the call flow and the dial plan
• Setting up of conference bridge for Asterisk
• Asterisk CRM interngration
• Asterisk Computer Telephony Integration (Asterisk CTI)
• Setting up Asterisk Direct In Dial (DID)
• Asterisk Meet-me, follow features
• Development of Asterisk GUI
• Dedicated Asterisk Consultants for Asterisk development
• Asterisk Customisation
• Using Asterisk for Voicemail only
• Asterisk IVR Authentication, Support and cusotmisation
• Setting Asterisk Queue (incl. skill based priority)
• Asterisk ring groups
• Asterisk click to call
• Asterisk Outlook Integration
• Asterrisk Fax Integration (for 2 PCs or for the enterprise)
• Helping fix issues with Digium FXO cards
• Troubleshoot Sangoma cards
• Setting up Asterisk Portal
• Setting up Asterisk with PSTN (POTS), ISDN and VoIP
• Customising the soft phone
• Asterisk SMS notification
• Asterisk Voicemail to email
• Providing complete VoIP service for Asterisk
• Setting up Asterisk gateways (MGCP)
• Troubleshooting grandstream, Snom phones (but generally work with Linksys, Cisco and Polycom.)
• Working with different protocols: SIP, H 323, IAX etc
• Installation of Asterisk 1.4 or Business Edition, Switchvox or SER, Trixbox Community Edition (from Fonality) on Fedora, on CentOS, on Red Hat,  on Debian etc.
• Setting up and troubleshooting of predictive diallers such as Vici Dial

Our support for Asterisk in the first instance if remote. When it is not possible to do this, we send our Engineers out. We have staff available in Sydney, Melbourne, Brisbane, Adelaide, Perth and Tasmania and work with partners outside of these major cities in Australia.